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1. Subscriptions

Pro subscriptions are digital, auto-renewing subscriptions. They are billed for the period you choose (monthly or yearly) and renew automatically at the end of each period unless you cancel.

Depending on where you purchased, your payment is processed through the Apple App Store, Google Play, or our website. Purchases made through our website are processed by our authorised reseller and Merchant of Record, Paddle.com Market Limited, who also issues your invoice.

2. Cancellation

You can cancel your subscription at any time. Cancellation stops the next renewal; your access continues until the end of the current paid period.

App Store or Google Play subscription: cancel from the subscription settings of the relevant store.

Web (Paddle) subscription: cancel from your account settings or by contacting us.

3. Refunds

Apple App Store: refunds for purchases made through Apple are subject to Apple’s refund policy and must be requested at reportaproblem.apple.com.

Google Play: refunds for purchases made through Google Play are subject to the Google Play refund policy.

Our website (Paddle): for first-time subscription purchases, you may request a full refund within 14 days of purchase, provided the service has not been used extensively. Approved refunds are processed to the original payment method via our Merchant of Record, Paddle.

4. Exclusions

For auto-renewed periods, no partial refund is given for unused time once the period has started. You can avoid this by cancelling before the renewal date.

Transactions identified as abuse or fraud are not eligible for a refund.

5. Consumer Rights

Your statutory withdrawal rights under the consumer law of your country are reserved. Where a digital service is supplied immediately with your consent, the statutory right of withdrawal may end; we nonetheless offer the 14-day assurance above.

6. How to Request a Refund

For refund or cancellation requests, contact us at info@ofisx.com. Including your account email and your purchase email/order number helps us process the request faster. Requests are usually resolved within 5 business days; approved refunds are returned to the original payment method.